Returns & Exchanges
Find your perfect fit with confidence. We believe in authentic expression, which means finding what truly works for you.
Our Promise to You
We believe in authentic expression, which means finding the perfect fit for your unique style and vision. If something doesn't feel right, we'll make it right. Your satisfaction is our commitment to your authentic journey.
30-Day Return Window
Easy Returns
30 days from delivery to return any item that doesn't meet your expectations
Free Exchanges
Switch sizes or styles at no extra cost to find your perfect fit
Full Refunds
Original payment method within 5-7 business days of processing
Return Requirements
Unworn Condition
Items must be unworn, unwashed, and in original condition with all tags attached to ensure authenticity and quality for future customers.
Original Packaging
Please return items in their original packaging when possible to maintain our sustainable packaging practices.
Hygiene Considerations
For health and safety reasons, certain intimate items cannot be returned unless defective or damaged upon arrival.
Return Process
Start Your Return
Contact us at explorerebelcreate@gmail.com or use our contact form with your order number and reason for return.
Contact Support →Receive Return Label
We'll email you a prepaid return shipping label within 24 hours during business days.
Package & Ship
Pack your items securely with original packaging when possible, attach the return label, and drop off at any authorized shipping location.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund or exchange within 2-3 business days.
Special Circumstances
Defective Items
Received a defective item? We'll replace it immediately at no cost to you, even if it's outside the 30-day window.
Contact us with photos of the defect for fastest resolution.
Wrong Item Sent
Our mistake? We'll send the correct item via express shipping and provide a prepaid return label for the wrong item.
Keep the wrong item until the correct one arrives for your convenience.
International Returns
International customers can return items, but return shipping costs are not covered unless the item is defective.
Contact us for specific return instructions for your country.
Gift Returns
Gift recipients can return items for store credit without the original receipt. We'll need the recipient's email for verification.
Store credit never expires and can be used on any future purchase.
Need Help with a Return?
Our customer service team is here to make your return experience as smooth as possible. We're committed to your satisfaction and authentic expression.